Major platform release brings Multi Company and Multi Currency capabilities, Chat to Build for web apps, mobile apps, AI agents, and RPA bots, along with AI Native ERP, Multi Agent Orchestration, and advanced enterprise capabilities into one unified AI platform.

Chennai (Tamil Nadu) [India], July 10: Fronseye Technologies today announced the next evolution of Apragya AI, introducing its latest platform as an AI Operating System for Business. The release marks a major milestone in the company’s mission to simplify enterprise AI adoption by unifying intelligent automation, enterprise resource planning, AI agents, application development, and workflow orchestration into a single platform.

Following the successful launch of India’s first Horizontal AI Native ERP earlier this year, Apragya AI has evolved beyond enterprise resource planning into a comprehensive AI-powered business operating system. The platform enables organizations to build applications, automate workflows, deploy AI agents, manage enterprise operations, and accelerate digital transformation through one integrated platform.

As AI adoption continues to grow, organizations increasingly face challenges managing separate platforms for ERP, automation, software development, collaboration, analytics, and AI assistants. Fronseye believes the future of enterprise software lies in a unified ecosystem where AI becomes an integral part of everyday business operations.

“Artificial Intelligence is transforming every industry, but businesses still struggle with fragmented systems and disconnected workflows,” said Vasudevan.P, Founder and CEO of Fronseye Technologies. “With this major release, Apragya AI evolves into an AI Operating System for Business. Instead of switching between multiple applications, organizations can build, automate, manage, and scale everything from one intelligent platform. Our goal is simple: make enterprise AI practical, accessible, and powerful for businesses of every size.”

One of the platform’s key additions is Chat to Build, an AI-powered capability that enables users to create business applications, AI agents, websites, presentations, automation workflows, and enterprise solutions using natural language prompts. Businesses can quickly transform ideas into production-ready solutions with minimal coding.

Strengthening its automation capabilities, Apragya AI now includes Live Build for RPA Bots, enabling organizations to visually create, test, deploy, and monitor robotic process automation workflows without coding. Businesses can validate automations before deployment, monitor execution in real time, and accelerate process automation with confidence.

The platform further strengthens its enterprise capabilities with AI Native ERP, where artificial intelligence is embedded directly into business workflows. Unlike conventional ERP systems, AI Native ERP delivers intelligent recommendations, automated workflows, contextual insights, and faster decision-making.

Large enterprises can also benefit from Multi Company Support, allowing multiple business entities to operate under a single tenant while maintaining complete data isolation. This simplifies centralized administration without compromising security, compliance, or operational independence.

Apragya AI also introduces Multi Currency Support, enabling businesses to manage transactions across multiple currencies from a single platform. The capability simplifies global financial operations, supports international business, and helps organizations manage cross-border transactions with greater flexibility and accuracy.

Multi Agent Orchestration further strengthens the platform by enabling AI agents to collaborate across departments, automate workflows, coordinate tasks, and improve operational efficiency with minimal manual effort.

To support enterprise governance, Fronseye has introduced Complete Role Based Access Control (RBAC), enabling organizations to manage user permissions, control feature access through subscription plans, simplify administration, and maintain enterprise-grade security.

The latest release also introduces AI Credits, a flexible consumption model that enables businesses to monitor AI usage, scale workloads as required, and purchase additional credits through flexible add-on options for predictable AI consumption.

Alongside these enhancements, Fronseye has launched a completely revamped Apragya AI website, delivering a faster and more intuitive experience. The redesigned website simplifies product discovery, improves navigation, and makes it easier for businesses to explore Apragya AI’s expanding ecosystem.

This release reinforces Fronseye’s long-term vision of building intelligent enterprise software where AI becomes the operating layer across every business function. Rather than offering standalone AI tools, Apragya AI provides a unified platform that combines business applications, enterprise automation, AI-powered workflows, intelligent agents, and scalable governance within a single ecosystem.

“Our vision extends beyond building AI software,” added Vasudevan.P, Founder and CEO of Fronseye Technologies. “We are building the operating system that modern businesses will rely on to innovate, automate, and grow in the AI era. This release is another major step toward that future.”

With this milestone, Fronseye continues to strengthen its position as one of India’s emerging enterprise AI innovators, delivering solutions that help organizations accelerate digital transformation while reducing operational complexity.

The latest version of Apragya AI is now available globally. Businesses can register, explore the platform, and experience the next generation of AI-powered enterprise technology by visiting www.apragya.ai.

About Fronseye Technologies

Fronseye Tech Private Limited is an Indian deep-tech company incorporated under the Ministry of Corporate Affairs (MCA) and recognized by the Department for Promotion of Industry and Internal Trade (DPIIT) and StartupTN, an initiative of the Government of Tamil Nadu. The company develops next-generation AI-native enterprise software that helps businesses automate operations, accelerate innovation, and drive digital transformation. Its flagship platform, Apragya AI, combines Chat to Build, AI Native ERP, Multi Agent Orchestration, Robotic Process Automation (RPA), and no-code AI development into a unified AI Operating System for Business.

Gurugram, India — Shipmozo, a shipping aggregation and logistics technology platform operated by Tensor Logistics Private Limited, enables eCommerce sellers, D2C brands, SMEs, and enterprises to manage shipments through a unified platform that integrates multiple courier and freight partners.

As India’s digital commerce ecosystem continues to expand, businesses increasingly require logistics solutions that are scalable, reliable, and cost-efficient. Shipmozo addresses this need by bringing multiple courier services and freight options together into a single platform, eliminating the need to manage separate shipping integrations.

The platform provides businesses with access to multiple courier and logistics partners through a single integration, allowing sellers to compare shipping options and automatically select the most suitable carrier based on cost, delivery performance, and serviceability.

Unlike traditional shipping solutions that primarily focus on parcel deliveries, Shipmozo supports both express courier shipments and Less-Than-Truckload (LTL) freight, enabling businesses to manage lightweight eCommerce orders as well as bulk B2B shipments from one dashboard.

Shipmozo currently offers delivery coverage across 29,000+ serviceable pin codes throughout India, helping businesses expand their reach into Tier 2 and Tier 3 markets while maintaining efficient order fulfillment.

The platform includes a comprehensive suite of logistics automation tools such as:

  • Smart courier allocation
  • Automated shipping label generation
  • Real-time shipment tracking
  • Non-Delivery Report (NDR) management
  • Return-to-Origin (RTO) management
  • Shipping analytics and reporting
  • API integrations for enterprise businesses

By automating operational workflows, Shipmozo helps businesses streamline shipping operations, improve delivery visibility, and reduce manual effort across the fulfillment process.

“Shipping should enable business growth, not become an operational challenge,” said Keshav Goyal, CEO of Shipmozo. “Our goal is to simplify logistics by giving businesses access to multiple carriers, intelligent automation, and real-time shipment visibility through a single platform. This allows sellers to focus more on growing their business while we help simplify the shipping process.”

By aggregating couriers under one integration, Shipmozo helps sellers cut shipping costs, accelerate COD payouts, reduce failed deliveries, and deliver a smoother post-purchase experience — protecting both margins and customer trust.

As Indian commerce moves deeper into Tier 2 and Tier 3 cities, Shipmozo aims to be the logistics backbone enabling the next wave of online businesses to scale confidently.

About Shipmozo

Shipmozo is a multi-carrier shipping aggregation and logistics technology platform operated by Tensor Logistics Private Limited, headquartered in Gurugram, India. It enables eCommerce sellers, D2C brands, and enterprises to manage end-to-end shipping — including express courier and LTL freight — through a single dashboard with multi-carrier access, automation, faster COD remittance, real-time tracking, and analytics. To learn more, visit www.shipmozo.com.

Special edition spotlights visionary leaders, thought leadership, AI innovation, financial strategy, executive coaching, governance, and business transformation shaping the future of global industries.

Goa, India— Global Biz Outlook, a leading global business and technology publication, proudly announces the release of its latest special edition, “Most Impactful Visionary Leaders 2026,” recognizing exceptional leaders whose vision, innovation, and leadership are driving meaningful transformation across industries worldwide.

The edition brings together influential founders, CEOs, executives, innovators, and thought leaders whose ideas are redefining leadership, business strategy, technology, finance, organizational excellence, and sustainable growth. Through inspiring success stories and expert insights, the publication highlights how purpose-driven leadership continues to shape the future of business in an increasingly dynamic global economy.

At Global Biz Outlook, the mission extends beyond recognizing achievement. The publication is committed to showcasing leadership philosophies, innovative thinking, and transformative strategies that inspire professionals, entrepreneurs, and organizations to embrace change, create lasting value, and lead with integrity.

Cover Story: Manish Chaturvedi Champions Long-Term Value Creation in Financial Advisory

Leading this prestigious edition is Manish Chaturvedi, Founder & Managing Director of Indus Strategy Financial Advisors Pvt. Ltd., whose leadership journey reflects disciplined investing, strategic thinking, and an unwavering commitment to sustainable wealth creation.

In today’s fast-moving financial environment, where short-term market movements often dominate decision-making, Manish Chaturvedi has built Indus Strategy Financial Advisors around a philosophy centered on trust, stewardship, responsibility, and intelligent capital allocation. His long-term approach demonstrates that sustainable financial success is created through meaningful client relationships, disciplined investment strategies, informed decision-making, and consistent value creation rather than short-term market speculation.

His leadership serves as an example of how vision, patience, and integrity continue to define successful financial institutions in an evolving global marketplace.

Thought Leadership Addressing the Business Challenges of Tomorrow

Beyond the cover story, “Most Impactful Visionary Leaders 2026” presents an exceptional collection of thought leadership articles from globally respected industry experts addressing some of today’s most pressing business challenges.

Dr. Richard Lobo, Global Head Innovation, R&D, Business Excellence and Chief Ethics Counselor at Tata Chemicals, explores the critical relationship between ethics and strategy during periods of crisis. Drawing upon historical examples and timeless principles from Indian philosophy, he demonstrates why organizations that embed ethical leadership into their culture are better positioned to withstand uncertainty and create lasting resilience.

Artificial intelligence continues to reshape enterprise operations, and Mosses Ross, Founder & CEO of SRINI CORP, presents a bold vision for the future of ERP implementation. Challenging traditional deployment timelines of 12 to 18 months, he introduces autonomous multi-agent AI-powered ERP systems capable of being implemented within just 21 days through intelligent orchestration, autonomous code generation, self-healing infrastructure, and AI-driven resource optimization.

As organizations increasingly recognize employees as strategic assets, Frank Mengert explains how HR leaders can leverage comprehensive employee benefits strategies to improve talent acquisition, employee retention, workforce wellbeing, productivity, healthcare cost management, and employer branding while strengthening HR’s influence in executive decision-making.

Family wealth governance takes center stage through the insights of Sofan TAN (ST), who argues that preserving wealth across generations requires far more than trusts and financial structures. Introducing the TWG™ Operating System, he outlines a governance-first framework designed to coordinate Financial Capital, Human Capital, Social Capital, and Decision Capital™ to ensure long-term family alignment and effective decision-making across generations.

Leadership development remains another major focus of this edition through the expertise of Dr. Ajaybir Singh Baakshii, Founder of Metamorphosis Unlimited. Leveraging more than three decades of corporate leadership experience, he shares valuable insights into executive coaching, organizational transformation, leadership capability development, and continuous learning that enable CEOs and senior executives to build future-ready organizations.

Readers will also discover inspiring lessons from Saandeep V Dandekarr, “The Corporate Monk,” whose 37-year international career across engineering, technology, data centers, leadership, and entrepreneurship demonstrates how adversity can become a catalyst for innovation and long-term success. His article encourages professionals to transform challenges into differentiated strengths through resilience, adaptability, and purposeful action.

Entrepreneur Niyati Bapat concludes this impressive collection by exploring one of entrepreneurship’s most overlooked success factors—the mindset of the founder. Her article examines how limiting beliefs, self-awareness, emotional resilience, and personal transformation directly influence business growth, leadership effectiveness, and entrepreneurial success.

Advancing Global Business Through Knowledge and Leadership

With every publication, Global Biz Outlook continues to strengthen its position as a trusted platform for business leaders, entrepreneurs, innovators, investors, and technology professionals seeking meaningful insights into leadership, digital transformation, emerging technologies, sustainability, finance, healthcare, and enterprise innovation.

Through its global publications, executive interviews, industry reports, podcasts, digital media initiatives, and leadership features, Global Biz Outlook connects decision-makers with practical knowledge and inspiring stories that support innovation, collaboration, and business excellence.

The “Most Impactful Visionary Leaders 2026” edition reflects the publication’s continued commitment to recognizing leaders whose vision is creating measurable impact across industries while inspiring future generations of innovators and changemakers.

Readers can explore the complete digital edition by visiting:

https://globalbizoutlook.com/most-impactful-visionary-leaders-2026-vol-1/

About Global Biz Outlook

Global Biz Outlook is an international business and technology publication dedicated to featuring visionary leaders, innovative companies, disruptive technologies, and transformative industry insights. Through magazines, executive interviews, research reports, and digital media initiatives, the publication delivers high-quality content covering leadership, artificial intelligence, digital transformation, finance, healthcare, sustainability, cybersecurity, cloud computing, enterprise technology, and emerging global business trends.

Hyderabad (Telangana) [India], July 1: Praveen Raju is opening Sagebrook International School in July 2026, his fourth and most ambitious school after nearly two decades of building some of India’s top-ranked academic institutions. The new IB PYP candidate school in Hyderabad’s Financial District, founded in partnership with Whitgift School in the United Kingdom, brings together everything he has learned across that journey.

Praveen’s path into education began in 2007 at Indus International School Hyderabad, where he served as Executive Director. He went on to become the Founding Chairman of Indus Early Years, the group’s early childhood arm. In 2011, he founded Suchitra Academy, the school that would put him on the national map. Today, all three institutions sit among India’s top ten in their respective categories.

“Every school I have built has started with the same question,” Praveen says. “What does this generation of Indian children actually need to thrive in the world they will inherit?”

At Suchitra Academy, the answer became one of India’s most distinctive school models. The K-12 institution serves over 2,200 students and has been ranked the number one multi-sport school in India by Education World. It is featured in Fortune Magazine’s Future 50 Schools, sits among Forbes’ Great Indian Schools and is certified as a Great Place to Work. Praveen also founded the Suchitra Badminton Academy in 2016, where he personally mentored Badminton World Champion PV Sindhu through her early competitive years and trained world-class athletes including Boxing World Champion Nikhat Zareen.

His contributions extend well beyond the schools he has built. The Economic Times honoured him as a Technology Trailblazer. Education World featured him among the 25 Leaders Reinventing K-12 Education. He served as Co-Chairman of FICCI ARISE through 2023 and is now President of ARISE, the country’s largest network of school leaders working to transform Indian school education. He was also a key contributor to India’s National Education Policy.

Sagebrook is the natural next chapter. The school brings together the IB Primary Years Programme framework, the academic legacy of Whitgift School in the United Kingdom and a research-led approach to early childhood development. Designed by internationally recognised school architect Prakash Nair, the campus is built around biophilic and neuro-inclusive principles. Praveen sees it as the most complete expression yet of his core conviction.

“Sagebrook is where knowledge meets kindness,” he says. “Where education becomes a lifelong journey of meaning.”

Sagebrook International School welcomes its first cohort from Beginnings through Grade 2 in July 2026. Admissions are open. Visit www.sagebrook.in.

Pune (Maharashtra) [India], June 30: Actor, singer, and live performer Kaleem Pasha captivated a packed audience at Symbiosis Ishanya Auditorium, Pune, with a breathtaking musical tribute to the legendary ghazal maestro Pankaj Udhas.

The evening was a heartfelt celebration of timeless melodies, where Kaleem Pasha’s rich, velvety voice beautifully recreated the emotion, elegance, and soul that made Pankaj Udhas one of India’s most cherished musical legends. Blending soulful renditions, heartfelt shayari, humour, and engaging storytelling, he created an unforgettable experience that resonated deeply with music lovers across generations.

The audience responded with standing ovations, thunderous applause, and repeated requests for encores, making the concert one of Pune’s most memorable musical evenings.

During the event, Kaleem Pasha was conferred with the prestigious “Maharashtra Gaurav Samman Award” in recognition of his outstanding contribution to music, performing arts, and his dedication to preserving India’s timeless musical heritage.

Speaking after receiving the honour, Kaleem Pasha said:

“Receiving the Maharashtra Gaurav Samman Award in the land of Maharashtra while paying tribute to the legendary Pankaj Udhas Ji is one of the greatest honours of my life. This recognition belongs to my family, my mentors, my musicians, my team, and every member of the audience whose love and blessings made this evening truly unforgettable. I dedicate this award to the timeless legacy of Pankaj Udhas Ji, whose music continues to inspire millions.”

Kaleem Pasha has established himself as a versatile actor, singer, and live performer whose ability to connect with audiences transcends languages, cultures, and generations. His passion for music, combined with his powerful stage presence, continues to earn him admiration wherever he performs.

The Pune concert was not merely a tribute–it was a celebration of memories, emotions, and the enduring legacy of Indian ghazals. Through this remarkable performance, Kaleem Pasha once again reaffirmed his place among the country’s most passionate and accomplished live performers.

“Some voices sing songs. Rare voices awaken memories. Kaleem Pasha’s performance did exactly that.”

Noida, Uttar Pradesh, India – Scented Castle, a premium Indian fragrance brand founded by Prem Singh, is redefining the perfume experience with a unique collection of country-inspired fragrances that transform iconic destinations into unforgettable scent journeys. Combining luxury-inspired presentation, premium-quality ingredients, and cultural storytelling, Scented Castle offers fragrance enthusiasts an opportunity to explore the world through perfume.

In a fragrance market filled with conventional offerings, Scented Castle stands apart with a concept designed to inspire curiosity, emotion, and discovery. Each fragrance in the collection is inspired by a different country, carefully crafted to capture the beauty, character, traditions, and spirit that make each destination unique. Rather than simply creating perfumes, Scented Castle creates experiences that allow customers to connect with the world’s most fascinating places through scent.

The brand’s current collection features fragrances inspired by France,Turkey,Italy, Greece, Ireland, Japan, China, Malaysia, Saudi Arabia, Mexico, Argentina, and the United States of America. Every fragrance has its own identity and story, allowing customers to choose scents that reflect their personality, aspirations, memories, or dream destinations.

From the romance of France and the timeless sophistication of Italy to the rich heritage of Greece, the peaceful beauty of Japan, the vibrant traditions of China, the modern energy of Malaysia, the majestic spirit of Saudi Arabia, the colourful celebrations of Mexico, the passion of Argentina, the charm of Ireland, and the ambition associated with the United States of America, Scented Castle transforms destinations into memorable fragrance experiences.

Scented Castle was created with the belief that fragrance should be more than a daily accessory. A great perfume has the power to inspire confidence, create lasting impressions, and evoke emotions that remain long after the moment has passed. Every bottle in the collection is designed to deliver not only a beautiful scent but also a story that customers can connect with and enjoy.

As demand grows for distinctive and meaningful fragrances, consumers are increasingly looking for products that offer originality and self-expression. Scented Castle answers this demand by introducing a concept that moves beyond traditional fragrance categories. Instead of choosing a perfume solely based on notes or ingredients, customers can choose a destination that resonates with their imagination and personal style.

“We wanted to create fragrances that allow people to experience the beauty of different countries through scent,” said Prem Singh, Founder of Scented Castle. “Every fragrance in our collection represents a destination, an emotion, and a unique story. Our goal is to offer customers a fragrance experience that feels personal, memorable, and different from anything they have experienced before.”

In addition to its innovative concept, Scented Castle places strong emphasis on quality and craftsmanship. Each fragrance is carefully developed to provide long-lasting performance, refined scent compositions, and a luxurious wearing experience. Every detail, from fragrance creation to packaging design, reflects the brand’s commitment to excellence. Scented Castle combines premium presentation with modern fragrance artistry. The brand’s luxury-inspired identity is reflected throughout its collection, making every bottle suitable for personal use, gifting, and special occasions. By focusing on quality and creativity, Scented Castle aims to make luxury-inspired fragrances accessible to a wider audience without compromising on experience.

As the brand continues to grow, Scented Castle remains committed to innovation, customer satisfaction, and expanding the boundaries of fragrance storytelling. Through its unique country-inspired collection, the brand is creating a new way for consumers to discover perfume—one that celebrates culture, exploration, and imagination.

Available through its official website, Scented Castle provides customers across India with access to a growing collection of distinctive fragrances inspired by destinations around the world. With its unique concept, premium quality, and dedication to craftsmanship, the brand is establishing itself as a distinctive name in the fragrance industry.

For those who dream of exploring the world, Scented Castle offers an opportunity to experience iconic destinations through fragrance. Every bottle represents a journey, every fragrance tells a story, and every spray brings the spirit of a different country closer than ever before.

About Scented Castle

Scented Castle is a premium fragrance brand based in Noida, India, specializing in country-inspired perfumes that celebrate the culture, beauty, heritage, and spirit of destinations around the world. Through luxury-inspired design, quality craftsmanship, and innovative fragrance concepts, Scented Castle creates memorable scent experiences for modern consumers seeking something truly unique.

For more information, visit www.scentedcastle.com.

New Delhi [India], June 19: India’s digital payments revolution, powered by the Unified Payments Interface (UPI) and a rapidly expanding base of digital wallet and Prepaid Payment Instrument (PPI) users, has made small-value, app-based payments a part of everyday life for hundreds of millions of Indians. Digital wallets are now used for everything from daily commute and grocery payments to recharges, bill payments and merchant transactions, making the balance and transaction limits attached to them a matter of direct, practical interest to consumers.

  • 63% of digital wallet users surveyed want RBI to retain or increase wallet limits while 23% believe limits should depend on the level of KYC/authentication completed by the user
  • 62% of digital wallet users surveyed say reducing the amount that can be stored or transacted via wallets would inconvenience their everyday payments; 38% believe lower limits won’t curb fraud and will only penalise genuine users
  • Nationwide survey receives 43,000 responses from users of digital wallets across 304 districts of India

Against this backdrop, the Reserve Bank of India (RBI) in April 2026 released a draft Master Direction on Prepaid Payment Instruments (PPIs), 2026, for public comments, replacing its August 2021 framework, with the consultation window open till May 22, 2026. While the draft raises the maximum outstanding balance for Full-KYC wallets to ₹2 lakh, it also proposes to sharply cut the monthly cash top-up limit for such wallets from ₹50,000 to ₹10,000, introduces a uniform ₹25,000 monthly cap on person-to-person transfers, mandates UPI and card-network interoperability, requires immediate refunds for failed transactions and imposes tighter compliance norms on issuers, citing rising fraud and anti-money-laundering concerns.

The proposed reduction in how much money can be loaded into and moved through digital wallets has drawn considerable attention from users and industry alike, with many arguing that genuine, everyday users could be inconvenienced even as the changes do little to deter determined fraudsters. To understand how digital wallet users view these limits, LocalCircles conducted a large survey seeking their direct opinion on whether the RBI should reduce, retain or increase wallet limits, and how a reduction would affect them.

The survey received over 43,000 responses from users of digital wallets across 304 districts of India and found that an overwhelming majority of digital wallet users are against any reduction in wallet limits. 63% of those surveyed want the RBI to retain or increase limits, only 7% support reducing them, and 23% believe limits should depend on the level of KYC/authentication done by the user. Further, 62% say they would be inconvenienced if limits were reduced, and 38% believe that reducing limits will not curb fraud, but instead penalise genuine users. The detailed findings are summarised below.

63% of digital wallet users surveyed believe RBI should retain or increase limits; 23% believe limits should depend on level of KYC/authentication

With the RBI’s draft rules proposing changes to how much money can be stored and transacted through digital wallets, the survey first sought users’ view on the money limits for digital wallets. In response, 33% said current limits should be increased as people increasingly rely on wallets, while 30% said current limits are adequate and should be retained as is – taking the share that wants limits retained or increased to 63%. Another 23% felt limits should depend on the level of KYC/verification done by the user, and only 7% said limits should be reduced to lower fraud and misuse risk, while 7% could not say. This indicates that a large majority of users see digital wallets as a growing necessity rather than a risk to be curtailed. This question in the survey received 22,259 responses.

62% of digital wallet users surveyed believe that they would be inconvenienced if RBI reduced the amount of money that can be stored or transacted via digital wallets; 38% also believe reducing limits won’t curb fraud but penalise genuine users

The survey next asked digital wallet users how it would affect them if the RBI were to reduce the amount of money that can be stored or transacted via digital wallets. In response, 62% said it would inconvenience them as they use wallets for regular/daily payments, 26% said they would be forced to shift back to bank/UPI for higher-value payments and 17% said they would be forced to shift to cash. Among the respondents, 19% felt it would reduce their rewards and offers, another 19% felt it would reduce their exposure and make them feel safer from fraud, 31% said it would not affect them much. Importantly, 38% of users stated that reducing limits won’t curb fraud and will only penalise genuine users. This question in the survey received 21,356 responses. (Some respondents selected more than one option and hence the total does not equate to 100%.)

To summarise, the survey makes it clear that digital wallet users overwhelmingly do not want the RBI to reduce the amount of money that can be stored or transacted via digital wallets. With 63% of users wanting limits retained or increased and only 7% in favour of a reduction, the message from consumers is that digital wallets have become an everyday financial tool rather than a fringe convenience. As wallet usage deepens across tier 1, tier 2 and smaller towns, users appear to view higher or stable limits as essential to managing their daily payments seamlessly.

The concern around the proposed reduction is rooted in real-world impact. 62% of users say a reduction would inconvenience their regular payments, while sizeable proportions say they would be pushed back to bank/UPI for higher-value payments (26%) or even to cash (17%) – an outcome at odds with the broader push towards a digital, less-cash economy. With 38% of users asserting that lower limits won’t curb fraud and will only penalise genuine users, there is clear scepticism about whether reducing limits, particularly the sharp cut in monthly cash top-up from ₹50,000 to ₹10,000 proposed in the draft PPI Directions, will achieve its stated objective.

LocalCircles will be escalating these survey findings with the RBI and other stakeholders as part of the public consultation on the draft Master Direction on Prepaid Payment Instruments, 2026. While users broadly welcome measures that improve security, interoperability and faster refunds, the survey suggests that the central bank should reconsider any reduction in wallet storage and transaction limits, and instead consider retaining or increasing them – potentially linking higher limits to the level of KYC/authentication completed by the user, an approach 23% of users have endorsed.

Survey Demographics

The survey received over 43,000 responses from users of digital wallets located across 304 districts of India. 66% respondents were men while 34% respondents were women. 42% of respondents were from tier 1, 33% from tier 2 and 25% respondents were from tier 3, 4, 5 & rural districts. The survey was conducted via LocalCircles platform, and all participants were validated citizens who had to be registered with LocalCircles to participate in this survey.

About LocalCircles

LocalCircles, India’s leading Community Social Media platform enables citizens and small businesses to escalate issues for policy and enforcement interventions and enables the Government to make policies that are citizen and small business centric. LocalCircles is also India’s # 1 pollster on issues of governance, public and consumer interest. More about LocalCircles can be found on http://www.localcircles.com

Media Contact: media@localcircles.com, +91-8585909866

New Delhi [India], June 18: The Central government primarily through food regulator, the Food Safety & Standards Authority of India (FSSAI), has taken some steps to crack down on food products selling online by enforcing the Food Safety act which requires products listed for sale online to have atleast 30% shelf life remaining. However, 1 in 2 consumers surveyed by LocalCircles still can’t find “Best Before” or expiry date information listed online as mandated in the Legal Metrology Packaged Commodity Rules 2018 amendment.

  • LocalCircles writes to FSSAI again about amending act and ensuring compliance
  • 48% consumers report being unable to find Best Before Date information; Only 9 percentage points improvement from 2024 to 2026
  • Zepto, Swiggy Instamart, Blinkit, Jiomart and Milk Basket all non-compliant; Only Amazon Now, Flipkart and Big Basket display best before dates
  • Consumers cite hundreds of cases of near expiry date products being received

Under the Legal Metrology (Packaged Commodities) Amendment Rules, 2018, all packaged human consumption products listed on e-commerce sites/apps must display clear “Best Before” or “Use By” dates, with day, month, and year, at the point of digital sale. However, since food as a subject has been governed by FSSAI, Legal Metrology has not been enforcing this clause of displaying best before date online for such products.

FSSAI, to which LocalCircles has written twice since 2024 is yet to enforce compliance by online grocery platforms. Instead, it has been trying to enforce its Food Safety Law 2020 amendment which calls for e-commerce/quick-commerce platforms having at least 30% of packaged food product’s shelf life remaining or 45 days before expiry, at the time of delivery. However, there is no way for the consumer to check the shelf life before ordering packaged foods with most of these platforms, despite it being in the PCR 2017 amendment.

Following the LocalCircles escalation in October 2024, FSSAI formally issued warnings to some quick commerce and e-commerce platforms to stop selling consumables with missing or near-expiry dates. Platforms were asked to only list products meeting the 30% or 45 day criteria or face punitive action. However, no directions were issued by FSSAI to platforms to display best before dates online on the app/website.

Some consumers have even alleged some online grocery platforms engaging in the practice of buying inventory with small shelf life left and listing it on their platform at a high discount, in violation of the 30%- or 45-day shelf life rule. One of the most common examples reported on LocalCircles is that of bread where the product delivered often has 1-2 days of shelf life remaining while the average shelf life is 5-7 days.

LocalCircles through a follow on survey has strived to find out from consumers what has been their experience of Best Before Date display compliance on online grocery platforms and whether the situation has improve since 2024. The survey received over 17,000 responses from consumers of online platforms located in 164 districts of India. 61% respondents were men while 39% respondents were women. 53% respondents were from tier 1, 29% from tier 2 and 18% respondents were from tier 3 & 4 districts.

48% Indian online grocery platforms shoppers surveyed say they still cannot find date (for human consumption products) displayed on most platforms

The survey asked consumers, “When you shopped on online grocery platforms in the last 12 months, how did you find the Best Before date (shelf life remaining) of the human consumption products (packaged food, groceries, medicines, cosmetics, etc.,) displayed online?” Out of 17,133 who responded to the question 13% stated the “Best Before date was displayed on all apps/sites”; 5% of respondents stated ““Best Before date was displayed on most apps/sites”; 21% of respondents stated “Best Before date was displayed on some apps/sites”;13% of respondents stated “Best Before date was displayed on just a apps/sites”; 35% of respondents however stated that they “could not find Best Before date on any apps/site”; and 13% of respondents did not give a clear answer. To sum up, 48% Indian online grocery platforms shoppers surveyed say they still cannot find Best Before date (for human consumption products) displayed on most platforms.

Minor improvement observed in display of best before dates by online grocery platforms; 1 in 2 consumers surveyed still can’t find it

A comparison with the study results of 2024 and this year shows that there has been minor improvement in the display of ‘Best Before’ dates by online grocery platforms as non-compliance has dipped from 57% to 48%. However, 1 in 2 consumers surveyed still can’t find it on most platforms.

Majority online platforms selling packaged foods continue to not display best before date as required under Packaged Commodity Rules Amendment 2018

Based on consumers’ complaints and LocalCircles’ study out of 8 major online grocery platforms, 5 have been found to be non-compliant with the requirement that Best Before date should be displayed on all packaged food products sold through the platform. Among those found to be compliant are Amazon Now, BigBasket, and Flipkart Minutes, while those found non-compliant are Milkbasket, JioMart, Blinkit, Swiggy Instamart, and Zepto. Some of these platforms instead of providing a Best Before Date or a Manufacturing Date with Shelf Life, just provide Shelf Life which is meaningless as it does not tell the consumer when the product expires. Below are some examples of products sold through various online grocery platforms – some which have Best Before Date displayed and others where this information is not available.

In summary, 48% of Indian online grocery shoppers surveyed say they still cannot find Best Before date (for human consumption products) displayed on most online platforms. However, there has been minor improvement observed in display of Best Before dates by some platforms. Despite the improvement, 1 in 2 consumers surveyed still can’t find it.

LocalCircles was instrumental in the original development, implementation and compliance tracking of Legal Metrology Packaged Commodity Rules 2017 amendment as well as the modification of food safety laws from an eCommerce perspective. Following the LocalCircles survey in October 2024, which revealed an increasing number of consumers purchasing food products online being unable to see the best before date of the products, the platform had repeatedly escalated with FSSAI the need for ensuring the display of best before date for human consumption products on online platforms. Though considerable time has passed since the last submission to FSSAI in January 2026, the Best Before Date is not being displayed on online platforms for such products.

The LocalCircles submission to FSSAI said that the Food Safety and Standards Amendment Regulation 2020 should be implemented in letter and spirit with the regulator ensuring compliance. The authority should ensure that sellers/platforms must only display foods that have 30% or higher shelf life or 45 days for sale and update the law to mandate display of Best Before Dates online for all packaged food products.

Alternatively, LocalCircles had urged the authorities that in the event of FSSAI is unable to update their act in a timely manner, the clause that exempts food products in PCR 2017 amendment of legal metrology should be revoked such that consumers have this information available to them when purchasing food products online. This will ensure that just like in physical retail stores where the consumer has the benefit of seeing the expiry date of products when buying, they have the same information available when buying online.

LocalCircles plans to share the findings of this new survey with FSSAI, Legal Metrology and CCPA so the necessary changes can be made along with enforcing such that every online grocery platform complies and displays best before date for all human consumption products on their apps.

Survey Demographics

The survey received over 17,000 responses from consumers of online platforms located in 164 districts of India. 61% respondents were men while 39% respondents were women. 53% respondents were from tier 1, 29% from tier 2 and 18% respondents were from tier 3 & 4 districts. The survey was conducted via LocalCircles platform, and all participants were validated citizens who had to be registered with LocalCircles to participate in this survey.

About LocalCircles

LocalCircles, India’s leading Community Social Media platform enables citizens and small businesses to escalate issues for policy and enforcement interventions and enables the Government to make policies that are citizen and small business centric. LocalCircles is also India’s # 1 pollster on issues of governance, public and consumer interest. More about LocalCircles can be found on http://www.localcircles.com

Media Contact: media@localcircles.com, +91-8585909866

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